Jo-Anne Mann

Global Head of Customer Success, Serraview

Jo-Anne Mann

Jo-Anne has spent more than 15 years in Corporate Real Estate. She started her CRE career in New Zealand doing Project and Construction management before moving to a large Financial Services company in Australia – Suncorp Group. Jo-Anne was Executive Manager for CRE, where she lead a team that managed ~750 diverse sites (500,000m2) ranging from Corporate Buildings, Contact Centres, Motor Vehicle assessment centers to Retail outlets

Jo-Anne was responsible for delivering accommodation strategies for all the different Business Divisions that included Insurance, Banking, Wealth and Corporate Services. She helped create workspaces that inspired people to be successful, while managing the whole Portfolio for the Group. Her success in this role came from an ability to ensure she had a seat at the table when all business strategies were being determined

While in this role Jo-Anne lead the transformation from a traditional working environment to a “Smart Environment” – flexible working style, across the whole organization of 16,000 people. Technology played a huge role in ensuring people could work anywhere, anytime and still be productive

Leaving Suncorp Jo-Anne took up a Global role in a Software company called Serraview, which provides software for Corporate Real Estate Professionals and Property Executives across the world. She firmly believes that technology is the lever for change and for people IT needs to be seamless – it should be intuitive and just happen

At Serraview, Jo-Anne is Global Head of Customer Success where she’s tasked with harnessing the Global CS team and Serraview’s technology platform to help customers optimize their portfolio, save money and build out their workplaces of the future, faster and more efficiently.

A key challenge Jo repeatedly sees in the Property or CRE division in many large organizations, is that they don’t seem to have the breadth of knowledge required to manage space. Staff lack the skills for a more holistic approach to property and the IT tools available to enhance their experience and those of the Businesses they support

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